FAQs
FAQs
There are a few reasons why RadarOpus could be running slower, here are some easy solutions!
1. PC/MAC age and OS:
RadarOpus is a very powerful software, so exactly like you'd expect a Ferrari to need more gas than a Ford, it is normal for RadarOpus to need more "PC power" than say "Microsoft Word" or a very basic Homeopathic Software. If it is the first time that you use RadarOpus and it seems slower than other software on your PC/MAC, please check the minimum requirements for installing it. Of course we follow the development of Apple and Windows, so if you have a very performant PC and the latest Operating System but RadarOpus is still running slow, then have a look at the other options below.
If you have a PC/MAC that is more than 4-5 years old, then it's likely that this is the issue.
SOLUTION:
The most common issue we see with customers is anti-virus programs slowing down or blocking RadarOpus. At the time of writing, "MALWARE BYTES" is a perfect example of an anti-virus program which causes extreme slowness on RadarOpus.
SOLUTION:
- Whitelist RadarOpus in your Anti-Virus software. This means going into the settings and "telling" your anti-virus that "RadarOpus" can be trusted as a software. Doing this will solve the problem in 99% of cases.
- On a MAC, even if you don't have an anti-virus, you can go in the preferences and whitelist the program.
If you struggle with this, then please contact the provider of the Anti-Virus software to get help.
3.Too many documents open:
When you re-open RadarOpus, it will automatically load all the documents you had left open when you last used it. So if last time you quit RadarOpus you left 6 Materia Medica open, when you re-start RadarOpus, the program will load all 6 documents again. Consider that each book could have hundreds of pages, so times 6 books it could mean thousands of pages... That's like someone asking you to lift a car before having breakfast!
SOLUTION
Get in the habit of closing down all the documents before shutting down RadarOpus.
4.Too many programs running at the same time:
Because RadarOpus is a very powerful tool (e.g. due to its ability to do complex searches across different types of documents simultaneously), it will also eat up a fair amount of RAM and/or PCU (basically power) of your PC/MAC. So if you have 4-5 software open at the same time as RadarOpus, it could effect your computer's performance negatively.
SOLUTION
If you find that the computer gets slower, consider closing all other applications and only keeping RadarOpus open. It's also worth re-starting your PC/MAC and then only opening RadarOpus.
5.Your PC is running out of space:
A common issue with PC slowness is the hard disk being very full without the user noticing it. If your hard disk is very full, the programs that need more "PC POWER" will struggle the most. SOLUTION
Check your disk space. If you have less than 20GB of space left on your hard drive, consider deleting all unnecessary files, saving files on a cloud or upgrading your device with a larger Hard Drive.
6.You are trying to make very complex queries:
When you ask RadarOpus to do very complex queries, it will of course work harder and therefore require more computer power.
SOLUTION
Try to restart RadarOpus and then do a simple search query. If it is much faster then it means the query you had asked was making the PC work too hard. An easy way to solve the problem is to get more RAM or/and a more performant PC. Also ensure you are running the latest Operating System and the latest version of RadarOpus.
7.Your RadarOpus version is old:
We often receive support requests from people with an old RadarOpus version, and the answer to their problem is virtually always included in the latest update.
SOLUTION
Keep your RadarOpus up to date... ALWAYS :-)
We release updates because we listen to your feedback and make improvements. If you don't keep RadarOpus up to date, then you are preventing yourself from running a smooth and up to date program.
For anything else... of course feel free to contact us. If your issue is something we have never encountered before (i.e. a new "bug" in the system), we'll take note of it and fix as soon as possible ;-)
1. PC/MAC age and OS:
RadarOpus is a very powerful software, so exactly like you'd expect a Ferrari to need more gas than a Ford, it is normal for RadarOpus to need more "PC power" than say "Microsoft Word" or a very basic Homeopathic Software. If it is the first time that you use RadarOpus and it seems slower than other software on your PC/MAC, please check the minimum requirements for installing it. Of course we follow the development of Apple and Windows, so if you have a very performant PC and the latest Operating System but RadarOpus is still running slow, then have a look at the other options below.
If you have a PC/MAC that is more than 4-5 years old, then it's likely that this is the issue.
SOLUTION:
- Increase the RAM on your PC<
- Get a new PC<
- Get the latest Operating System running on your PC/MAC
The most common issue we see with customers is anti-virus programs slowing down or blocking RadarOpus. At the time of writing, "MALWARE BYTES" is a perfect example of an anti-virus program which causes extreme slowness on RadarOpus.
SOLUTION:
- Whitelist RadarOpus in your Anti-Virus software. This means going into the settings and "telling" your anti-virus that "RadarOpus" can be trusted as a software. Doing this will solve the problem in 99% of cases.
- On a MAC, even if you don't have an anti-virus, you can go in the preferences and whitelist the program.
If you struggle with this, then please contact the provider of the Anti-Virus software to get help.
3.Too many documents open:
When you re-open RadarOpus, it will automatically load all the documents you had left open when you last used it. So if last time you quit RadarOpus you left 6 Materia Medica open, when you re-start RadarOpus, the program will load all 6 documents again. Consider that each book could have hundreds of pages, so times 6 books it could mean thousands of pages... That's like someone asking you to lift a car before having breakfast!
SOLUTION
Get in the habit of closing down all the documents before shutting down RadarOpus.
4.Too many programs running at the same time:
Because RadarOpus is a very powerful tool (e.g. due to its ability to do complex searches across different types of documents simultaneously), it will also eat up a fair amount of RAM and/or PCU (basically power) of your PC/MAC. So if you have 4-5 software open at the same time as RadarOpus, it could effect your computer's performance negatively.
SOLUTION
If you find that the computer gets slower, consider closing all other applications and only keeping RadarOpus open. It's also worth re-starting your PC/MAC and then only opening RadarOpus.
5.Your PC is running out of space:
A common issue with PC slowness is the hard disk being very full without the user noticing it. If your hard disk is very full, the programs that need more "PC POWER" will struggle the most. SOLUTION
Check your disk space. If you have less than 20GB of space left on your hard drive, consider deleting all unnecessary files, saving files on a cloud or upgrading your device with a larger Hard Drive.
6.You are trying to make very complex queries:
When you ask RadarOpus to do very complex queries, it will of course work harder and therefore require more computer power.
SOLUTION
Try to restart RadarOpus and then do a simple search query. If it is much faster then it means the query you had asked was making the PC work too hard. An easy way to solve the problem is to get more RAM or/and a more performant PC. Also ensure you are running the latest Operating System and the latest version of RadarOpus.
7.Your RadarOpus version is old:
We often receive support requests from people with an old RadarOpus version, and the answer to their problem is virtually always included in the latest update.
SOLUTION
Keep your RadarOpus up to date... ALWAYS :-)
We release updates because we listen to your feedback and make improvements. If you don't keep RadarOpus up to date, then you are preventing yourself from running a smooth and up to date program.
For anything else... of course feel free to contact us. If your issue is something we have never encountered before (i.e. a new "bug" in the system), we'll take note of it and fix as soon as possible ;-)
IF YOU USE A DONGLE:
No, because the license is stored on the physical dongle, so as long as the dongle works (we recommend getting a new one every 2 years to avoid normal wear and tear), you can use it on any device that has a RadarOpus software installed.
IF YOU USE A SOFTWARE LICENSE:
If your RadarOpus works without a USB/Dongle then BEFORE you change your device you need to contact our tech support and have the license “lifted” from your old device and placed into the new device. If you forget to do this and e.g. empty your Hard Drive or make any physical changes (like changing the RAM) to your device then the license will likely break and you will need to purchase a replacement.
No, because the license is stored on the physical dongle, so as long as the dongle works (we recommend getting a new one every 2 years to avoid normal wear and tear), you can use it on any device that has a RadarOpus software installed.
IF YOU USE A SOFTWARE LICENSE:
If your RadarOpus works without a USB/Dongle then BEFORE you change your device you need to contact our tech support and have the license “lifted” from your old device and placed into the new device. If you forget to do this and e.g. empty your Hard Drive or make any physical changes (like changing the RAM) to your device then the license will likely break and you will need to purchase a replacement.
IF YOU USE A DONGLE:
Yes you can change parts. This will not affect RadarOpus because the license is stored on the dongle. You can always re-install the software on your device if you need. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.
IF YOU USE A SOFTWARE LICENSE:
No you cannot make any physical changes to your device unless you contact our support first and have the license “lifted” from the device. Normally we will do this operation free of charge for you. Once you have updated your device, we will place the license back in. If you forget to contact us and the license “breaks” as a result of the changes you make, then you will need to purchase a new license from us. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.
Yes you can change parts. This will not affect RadarOpus because the license is stored on the dongle. You can always re-install the software on your device if you need. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.
IF YOU USE A SOFTWARE LICENSE:
No you cannot make any physical changes to your device unless you contact our support first and have the license “lifted” from the device. Normally we will do this operation free of charge for you. Once you have updated your device, we will place the license back in. If you forget to contact us and the license “breaks” as a result of the changes you make, then you will need to purchase a new license from us. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.
An internet connection required for first activation
After first activation:
After first activation:
- every 30 days for dongleless license
- every 12 months for dongle license
- Mac – macOS 10.14 Mojave and higher (Latest Operating System is advised)
- Windows - From Windows 10 to 11 (Latest Operating System is advised)
- RAM - 8GB or more recommended
- Processor - Intel Core I3 and Higher Processor recommended
- USB port (only if you are installing from a USB pendrive)
- HD display monitor (1152×720) - higher is better
- 25GB free space on the hard disk (NTFS)
For Windows: -
- Windows 10 to 11 (Latest Operating System is advised)
- 8GB RAM or higher
- Intel processor recommended
- HD display monitor, USB port
- 25GB free space.
We provide proper training to our users once a Homeopath decides to get radar opus he/she can ask for demonstrations by generating a ticket on our website and within few hours he/she will be connected our Doctor for the demonstration.
Visit Get demo section to download the fully functional working, limited period demo of the Radar Opus. Also download section provides video demos of most of the features of radar opus.
The Demo version of the software works for 15 days. You can also contact out radar team for assistance (Mob No: +91 9625279905) or write to us at opussupport@bjainrx.com
Radar Opus provides Free demos for its users regularly conducted by doctors associated with radar Opus India. Go to our website (Website link) and click get demo and submit the form.
For MAC’s : -
- Intel MAC with Mountain Lion or higher
- 4GB ram or higher
- HD display monitor, USB port
- 25GB free space.
Once you have purchased the software out team will provide you with a link to the setup file of the software click on it and the software would be downloaded on your system.
Radar opus Security key is a software protection key. Security key is USB key which should be inserted in to any one of the USB port before you start the software. Only one security key will be provided for software so please keep the key safely.
You can also contact out radar team for assistance (Mob No: +91 9625279905) or write to us at opussupport@bjainrx.com
Radar Opus software and key pair works only for one system. So the same pair will not work for another system. If you need another registration for different system, please contact us on opussupport@bjainrx.com
An internet connection required for first activation
After first activation:
Windows - from Windows 10 to 11 (Latest Operating System is advised) RAM 8GB or more recommended Intel Core i3 Processor and Higher recommended USB port (only if you are using dongle protecltion) HD display monitor (1152×720) - higher is better 25GB free space on the hard disk (NTFS) Click here to download latest version 3.1: www.radaropus.com/support/download
- every 30 days for dongleless license
- every 12 months for dongle license
Windows - from Windows 10 to 11 (Latest Operating System is advised) RAM 8GB or more recommended Intel Core i3 Processor and Higher recommended USB port (only if you are using dongle protecltion) HD display monitor (1152×720) - higher is better 25GB free space on the hard disk (NTFS) Click here to download latest version 3.1: www.radaropus.com/support/download
If you have been given a new code for your RadarOpus,
- please open RadarOpus
- Click "help" in the top menu
- click "update license" in the sub-menu options
- enter code and follow prompts
- restart your RadarOpus
Follow this link and download the 3.1 installer Open the installer file on your computer and follow the instructions Re-start RadarOpus and follow the prompts (the installer will normally make an automatic back up of your old files) Import your back up (if you have one) IMPORTANT NOTICE: RadarOpus 3.1 is a FREE version for anybody updating from RadarOpus 2.2 or purchasing a new RadarOpus. If you have a version older than version 2.2, please ensure you PURCHASE RadarOpus 3.1 before installing the update. Installing a RadarOpus 3.1 on a device without having purchased it or being granted access will result in your RadarOpus NOT opening. If unsure please contact our tech support.
Mac – Intel Macs with Mountain Lion 10.8 up to macOS 10.14 Mojave
Note: RadarOpus 3.1 supports macOS 10.14 Mojave and higher.
Windows - from Windows 7 to 10
Note: RadarOpus 3.1 supports Windows 8.1 and higher.
Note: RadarOpus 3.1 supports macOS 10.14 Mojave and higher.
Windows - from Windows 7 to 10
Note: RadarOpus 3.1 supports Windows 8.1 and higher.
- RAM 8 GB or more recommended
- Intel Core i3 Processor recommended
- USB port
- HD display monitor (1152×720) - higher is better
- 25GB free space on the hard disk (NTFS)
Yes, you can try demo version is available free of charge.
Here is the link to download demo version: crm.zeus-soft.com/index.php?action=registe
You can download the demo version through our website www.radaropus.com
No you don’t.
When you buy RadarOpus, you will own the software forever and you will never be forced to pay for anything again. At the time of purchase we offer you compatibility with the latest Operating Systems available at the time of purchase, as well as 12 months of free data downloads and free tech support. Once the 12 months are over, if there is a payable update available, you will have the option of purchasing it. However if you are happy with what you have and don’t see a reason to update then you don’t have to. RadarOpus will continue working on the Operating Systems that were available at the time of your purchase. In essence, with a payable update you get "a lot more". If you like what we offer then you can pay for the update, otherwise you can stay with your current version. New payable updates normally bring you the latest Operating Systems compatibility, new features, new data, new tools and general improvements of the software.
When you buy RadarOpus, you will own the software forever and you will never be forced to pay for anything again. At the time of purchase we offer you compatibility with the latest Operating Systems available at the time of purchase, as well as 12 months of free data downloads and free tech support. Once the 12 months are over, if there is a payable update available, you will have the option of purchasing it. However if you are happy with what you have and don’t see a reason to update then you don’t have to. RadarOpus will continue working on the Operating Systems that were available at the time of your purchase. In essence, with a payable update you get "a lot more". If you like what we offer then you can pay for the update, otherwise you can stay with your current version. New payable updates normally bring you the latest Operating Systems compatibility, new features, new data, new tools and general improvements of the software.
Normally auto update windows popup when release new updates but shoult be connected with internet connection.
If you not taken update long time then we recommended to download latest version and installed it directly.
(Please note before any update must to take patient backup and personal additlional if any)
If you using 2.1 and below version, you need to pay for update. For any query please contact to sales team @ 8800872755.
RadarOpus is the number one homeopathic software and has been since 1982. It is an all-in-one platform providing homeopathic and naturopathic practitioners with everything they need to operate.
The fully-fledged practice management software can be utilised in both modern and classical approaches with access to:
- Homeopathic Repertories (90+ available)
- Materia Medica - the largest digital Homeopathy library in the world
- Patient files - GDPR security for patient notes and personal information
As a Homeopathic Practitioner or researcher or student, it is essential to have access to all the Homeopathic Literature and repertories for a better understanding of the science and efficient clinical practice. And unless one has the whole library of books and the time to go through all of them at once, a Homeopathic Software can help make the process easier and faster. RadarOpus comes with an easy to use interface and much more.